Subscription Services

A Subscription Service represents a specific service provided by an Internet Service Provider (ISP) to their subscribers. These services can include a range of offerings such as internet access, Layer-2 Circuit, Hotspot, VPN, and other related services.

When an ISP creates a Service, they can define the particulars of that service, including aspects like speed or bandwidth, pricing, and any additional fees or taxes. Subsequently, they can associate this Service with Subscription Services when creating new Subscription Services under individual subscriptions, granting customers access to the desired service.

For instance, if a customer signed up for the gold speed plan with 20/20MB Speed, ISPs would attach the "Gold Internet" which is created under services beforehand, and then attach that service to the Subscription Service of the new user. This allows ISP to track the customer's usage of the service, bill them accordingly, and manage the service as needed.

Through the use of the Subscription Service feature, ISPs can easily modify the service plan, such as upgrading the customer to a higher speed tier or adding additional services. They can also initiate service cancellations or address customer support requests associated with the subscribed service. This way, ISPs can attach multiple Subscription Services to individual subscriptions, catering to diverse customer needs.

To create a Subscription Service: - Navigate to Administration - Select Subscription Service - Click the “Add Subscription Service” button - From the dialog box, select a Subscription then click Create (*)

Sub_ser - Select desired option as: “Export to CVS” or Export XLSX Export to CVS or XLSX if you want to export subscription services to any of the two files formats.

  • Fields with (*) are mandatory (marked in yellow)

General Information Sub-service

  • Select the Service Type (Main Service if the subscription service is from the main plan, otherwise Backup Internet service if the subscription service is associated with backup internet access. (*)
  • Unique ID is automatically generated (*)
  • Add Note if desired (not mandatory) Select Referrer (if subscription service is linked with other subscriptions)
  • ITEM NAME: Select the particular service (Services should already exist to appear here) otherwise, add “Services” from the Inventory Module. Click Inventory, and select “Services” to add a new service. (*)
  • Quantity: Indicate the quantity of the service for billing purposes. (*)

  • Selling Price: Enter the price of the service. If the quantity is more than 1, only add the unit price. (*) Note: Net-Price will be calculated automatically.

  • Service Status:(*) Active = if the service is will be available for use

  • Inactive = if the service is available for use but will not be actively Suspended = if the service is suspended, Eg. “Say a customer is out of the country”. Cancelled = if the service is being terminated Completed = if the service state is closed.
  • Activation: Leave “Today” if the service usage starts at the time of creation Otherwise, select “Specify” to enter a start date manually.
  • VIP Client: Select yes if the client is a VIP, otherwise select NO. (VIP for your very Important Customers)
  • Usage Type: Select Residential if the service is for home or individual use otherwise Corporate for Organization.

  • Billing Contact: Select the specific contact to be billed. Invoicing: Invoice Date: Automatically generated based on the date of creation

  • Add Description if needed

  • Billing breakdown is provided in the lower right corner. It gives an overall breakdown of the particular service. Click Tax to add detail related to taxation. Once all is done, final billing information will be displayed including “Received” revenue and Balance revenue.

Sub_service

Note: Create Tax from Setting Module, Tax & Charges as part of the initial configuration Save the “Subscription Service.” It should display as shown below:

Sub

Note: For the customer to receive internet access on their device, we need to add the subscription service to your customer device under the “Networking” module.” This process is shown later in this user guide as adding Devices.

Additional features: Planned Freeze Modes:

Planned freeze modes in Wispgate are predetermined periods during which subscription services are temporarily halted or restricted. Within these freeze modes, no additional modifications, updates, or new features can be implemented.

Scheduled Package Changes:

Scheduled Package Changes" are specific alterations or updates made to packages or plans in a pre-planned manner. These changes are typically scheduled to take place at a specific time or on a particular date. They can include a subject, old service name, new service name, execution date, etc.

Subscription Service Inner page:

To access an inner page of any subscription services, select a particular subscription service from the list of all the subscription services, you will be redirected to its dedicated inner page. This page is described in as follows

Sub

Subscription Service Inner Page

sub2

  • Marked 1::Shows the subscription Service Start and End Dates
  • Marked 2: Subscription Service Start and End Dates
  • Marked 3: Name of Company or Organization associated with the Subscription Service
  • Marked 4: Shows different statuses of the subscription service
  • Marked 5: PPPoE username
  • Marked 6: Email
  • Marked 7: Contact (Phone)
  • Marked 8: Subscription Service end date

sub3

  • Marked 9: Description (name) of Subscription service
  • Marked 10: Associated IP address
  • Marked 11: Total download and upload
  • Marked 12: Total time spent

subdashbaord

  • Marked 13:Connection session displays connection related information
  • Marked 14: Calculation box is where billing information is displayed
  • Marked 15: Radcheck and Radreply

Service Accounts

A Service Account is dedicated account in WISPGate billing system used to manage subscription services invoicing, and debit processing.

Invoicing / Debit System

  • Naviagate to Subscription Service
  • Move to the far right side of the screen Debit
  • Click the $ sign to view accordingly shown

Debit

  • You can view transaction history here, invoices, and others.
  • You can also add Debit or Credit Notes here

Debit

Debit

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